Terms & Conditions

 

By placing your order you are agreeing to the terms and conditions set out below. Use of any functionality of this sites constitutes acceptance of the Terms and Conditions.

Any personal information provided by you is confidential and will not be passed on to any other companies or organisations not affiliated with our online business.

Ukhamba Beerworx reserves the right to amend these Terms and Conditions without notice at any time. Your continued use of this site after changes are posted will constitute your acceptance of the changes to these Terms. 

 

GENERAL

You must be aged 18 or over to purchase alcohol. It is an offence to sell alcohol to anyone under the age of 18 in South Africa. When ordering and making a payment, you will be required to confirm that you are aged 18 or over.

If your order is a gift and contains alcohol, the recipient must also be aged 18 years or older. An adult over the age of 18 will be required to sign for delivery.

While every effort is made to supply all items listed online, there are instances where this may not be possible. In these cases we will contact you and offer replace the item or refund you.

We reserve the right to withdraw or replace products online without notice. Merchandise prices and specifications are also subject to change without notice.

We make every effort to ensure that the information on this website is correct. However, Ukhamba Beerworx takes no responsibility and shall not be held liable for any information relating to a third party that is incomplete, inaccurate or out of date.

Even where your payment is accepted by our systems, no contract shall exist until Ukhamba Beerworx have dispatched the items to you.

Ukhamba Beerworx will not be held responsible for any loss, consequential loss or damage to any individual or business which may have occurred from the use (or misuse) of any product or any information contained on this website.

 

PAYMENT

Payment can only be made via credit card, Zapper or EFT.

Card payments are made through a Payfast. Ukhamba Beerworx does not store your financial details.

Payment will be taken at the time of ordering.

 

COOKIES

A cookie is a small data file stored by your web browser on your computer. It allows us to recognise your computer by associating the identification numbers in the cookie with other customer information you have provided to us. That customer information is stored on our secured database. We use cookies to keep track of what you have in your basket and to remember you when you return to our site. They can also tell us which website you came to us from.

Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Cookies are also used in the functioning of the online store section of our site, by keeping track of information you enter into the site (products chosen, delivery address etc) so that it can be passed onto us to generate your order.

By using our website, you agree that we can place these types of cookies on your device. You can choose to accept or decline cookies (most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer). This may however prevent you from using this website.

 

PRIVACY POLICY

Ukhamba Beerworx is committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research or where we have your express permission to do so. We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your expressed permission.

Ukhamba Beerworx does not collect Personal Information about you, except when you provide it to us. We will use the Personal Information you provide us only for the purposes of processing your orders and responding to any comments or questions you have.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of Ukhambabeerworx.co.za, such as information regarding which of our pages are most popular and general website administration.

We may also use your information to tell you about our products, promotions and special offers that may be of interest to you, by email, mail or by telephone. In particular, we may look at what you have previously ordered in an attempt to tell you about promotions that will be of particular interest to you. All customers are given the opportunity to opt-out of receiving such further information that they give by contacting customer services at onlineservice@ukhambabeerworx.co.za

We may disclose any information, including Personal Information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request.

Sensitive information is not sought through this website. Sensitive information includes data relating to: race or ethnic origin; political opinions; religious or other similar beliefs; physical or mental health. If you do provide sensitive information, by providing that information you explicitly consent to us using it for the purposes for which it has been provided.

 

DELIVERY

We offer delivery to main centres and outlying areas of South African through our courier partners. The estimates times for deliveries is 3-5 working days from the date of dispatch for main centres, and 5-10 working days from date of dispatch for outlying areas. Courier shipping rates are provided on the shipping rates page. 

We always aim to deliver your order promptly but cannot accept liability for delay. It is the responsibility of the customer to report goods damaged in transit. We shall not be liable to pay any compensation to you, other than a refund for damaged goods.

No compensation can be offered for loss of wages due to failed or late deliveries.

Customers accept responsibility for the safe storage and use of the products upon receipt. Ukhamba Beerworx is not liable for damage caused by customer mishandling. 

Alcohol is best enjoyed in moderation.

 

RETURN POLICY

If you wish to return merchandise goods only, they must be returned in their original packaging to our warehouse given below: 

Ukhamba Beerworx

53 Main Road, Claremont, Cape Town, 7750

Please note that return shipping will be paid by the customer except in cases where goods are faulty, in which case they will be reimbursed to the customer. Once the goods are received back in our warehouse, a refund will be processed for the goods, minus applicable shipping costs, unless the return concerns faulty or damaged goods. The refund will be done in the same way as your payment method.

 

CONTACT US

Should you have any queries or would like more information regarding an order, please contact us on onlineservice@ukhambabeerworx.co.za